Cancellation and Refund Policy

Here’s the updated Cancellation and Refund Policy for www.safetysignlabels.com, operated by Universe SSL, incorporating your details:

Cancellation and Refund Policy

Effective Date:* [26/07/2024]

1. Cancellation Policy

• Order Cancellation:* Orders cannot be canceled once they are placed. Please ensure your order details are correct before finalizing your purchase.

2. Return and Exchange Policy

Universe SSL does not accept returns of products. However, if you receive a product that is incorrect or defective, we will replace it after our sales team reviews and verifies the issue.

• Eligibility for Exchange:* If you receive an incorrect or defective item, please contact us within 30 days of the purchase date.
• Condition:* The item must be in its original condition and packaging to be eligible for an exchange.

3. How to Initiate an Exchange

To initiate an exchange for an incorrect or defective item, please follow these steps:

1. Contact Us:* Email us at [[email protected]] with your order number, details of the incorrect or defective product, and any supporting photographs.
2. Sales Team Review:* Our sales team will review your request and notify you of the approval or rejection of your exchange.
3. Ship the Item:* If approved, pack the item securely and ship it to the address provided by our customer service team.

4. Exchange Processing Time

If your exchange is approved, we will process the new item as follows:

• Shipping Time:* The new item will be shipped within 15-20 business days after we receive and verify the returned item.
• Notification:* You will receive an email notification with tracking information once the new item has been shipped.

5. Contact Us

If you have any questions about our Cancellation and Refund Policy, please contact us at:

• Email:* [email protected]
• Mailing Address:* 1003 Shraddha infinity, Kokan nagar, Bhandup West, Mumbai, Maharashtra 400078, India.

Feel free to adjust any sections to better match your specific processes and policies.